FAQ
Home » FAQ
icon-dresscodeicon-foodicon-admissionicon-locationicon-willcallicon-ticketsicon-shippingicon-barcodeicon-questionmark

icon-dresscode Dress code

Festive attire is highly encouraged, but not a requirement. Hats, sneakers, and sandals are all allowed on holiday cruises. You unfortunately will not receive a refund if you are turned away because of inappropriate attire.

Please speak with a live chat representative if you have any questions about attire.

back to top

icon-food Food and Drinks

All food and drinks included with your admission ticket will be listed on your event page in the event description and in your ticket type details.

The length of open bar included specific to your event is indicated in the ticket type details on your event page. Open bar packages include all beers, wines, and spirits, as well as juices, sodas, and water from the fully stocked bar on board the yacht.

Buffet menus specific to your event are indicated in the event description on your event page.

Please speak with a live chat representative if you need special accommodations for allergies or have questions about food and drinks.

back to top

icon-admission Admission requirements

All guests must bring a print out of their e-ticket from their email confirmation with name, event name, and barcode attached for admission.
*For special exceptions, please reference the event description of your event page.

If you are over the age of 21 and plan to consume alcohol, please bring a government issued ID to verify your age in addition to your print out.

*For New York City only!All New York City 4th of July holiday cruise guests must bring their physical boarding pass for entry to 4th of July cruises. Print at home tickets WILL NOT be accepted under any circumstances. If you are over the age of 21 and plan to consume alcohol, please bring a government issued ID to verify your age in addition to your physical boarding pass or admission ticket.

Physical boarding passes and admission tickets can only be obtained by either choosing to have them shipped directly to you or by coming to the Box Office prior to the event date. For up-to-date Box Office information, visit our ticket pick-up page here!

Please speak with a live chat representative if you have any questions about what is needed for entry to any of our 4th of July events.

back to top

icon-location Parking and transportation

Street parking is available near all piers, but spots will likely get snatched up very early on in the day. Parking garages near all piers are subject to their own prices and availability. We highly recommend taking a cab or public transportation to your cruise. Check cab rates for your trip or plan your public transportation route with MTA TripPlanner. Your event’s specific address is located on your event page.

Please speak with a live chat representative if you need assistance with planning your transportation to your 4th of July event.

back to top

icon-willcall Will Call / Box Office

*For New York City!For up-to-date Box Office information, visit our ticket pick-up page here!

For New York City holiday cruise guests to pick-up physical boarding passes, the person who purchased the tickets will need:

  1. Government issued ID
  2. The credit card used to purchase the tickets
  3. The ticket purchaser’s confirmation e-mail

You made the purchase, but can’t make it to the box office? No problem. Have your friend pick up your tickets for you. They will need:

  1. This form, filled out by the ticket purchaser
  2. Your confirmation email
  3. Government issued ID

Please speak with a live chat representative if you need additional information about our Box Office for your 4th of July event.

back to top

icon-tickets Ticket types

Not all ticket types include reserved table seating. Please reference the ticket type details of each ticket type and take note if your ticket type is standing room only.

There are two types of reserved table seating: Private and Shared. All tables will indicate in their ticket type name whether they are Private or Shared. Shared reserved table seating means you will be seated with other guests.

Please speak with a live chat representative if you need assistance with your table arrangements.

back to top

icon-shipping Ticket shipping

* New York City only!

Guests for New York City holiday cruises can choose to have physical boarding passes or admission tickets shipped instead of visiting our Box Office.

Where are my tickets?

Your tracking number will have been sent to you via email. Please speak with a live chat representative if you need assistance tracking the status of your order.

Shipping Issues

For questions, comments, or concerns about your order or recent shipment, please speak with a live chat representative.

back to top

icon-barcode Voucher Redemptions and Reservations

All guests with a voucher purchased from a discount website like Living Social or Groupon need to redeem their vouchers and schedule their reservations to receive their e-tickets. Vouchers are not e-tickets and WILL NOT be accepted for boarding under any circumstances.

To redeem your voucher and schedule your reservation, please visit uredeem.com. All available dates at uredeem.com are subject to reservations made on a first-come, first-served basis. Please plan to redeem your voucher and schedule your reservation 2 weeks prior to your desired cruise date.

To redeem:

  • Enter your voucher code at uredeem.com and click Submit.
  • On the calendar page at uredeem.com, select the date you want on the calendar and your event title, located to the right of the calendar under the “Select an Event” heading. Make sure both are highlighted in orange before clicking Continue at the bottom of the page.
  • Confirm your event details, enter your information, and download and print your e-tickets! You’ll be automatically sent an email confirmation of your e-tickets for your records.

For all invalid, expired, or already redeemed voucher code errors, please fill out this form for assistance from our tech support team.

Please speak with a live chat representative if you need additional information about redeeming your voucher or scheduling your reservation.

back to top

icon-questionmark General Inquiries

Have a question about something we missed? Need help picking out the right cruise event for you? Curious about our group rates or chartering a cruise? No problem! We’re happy to help. Speak with a live chat representative today.

back to top